My transaction went through successfully, but I haven't received the coins. What should I do?

Created by Dhruv Mehta, Modified on Thu, 4 Jul at 2:40 PM by Dhruv Mehta

No need to worry—we're always here to help you get the coins you paid for! First, please try the following troubleshooting steps:

Check the purchase history

1. Visit your ‘My Store’ page in the app

2. Click on the 'Balance'

3. Tap on the 'Coins Added' tab

4. Look for the date you made the payment

5. Check if any coins have been added to your account on that date

Make sure that you are logged into account where you made the payment

1. Tap on the top right corner icon on the 'Home' page, you will reach the 'My Profile' page

2. Click on the 'Edit Profile' button

3. Locate the registered email id or phone number

4. Please try to match this email id or phone number with the email id or phone number mentioned on the transaction success message sent by Pocket FM